Contact information

📬 How to Reach Us

If you have any questions about your order, product enquiries, shipping, or anything else — we’re here to help.

 

Contact Details:

 

🛠️ Customer Support Hours

We respond to most enquiries within 1–2 business days.

Support hours:
Monday – Friday: 9am to 5pm AEST
Closed weekends & public holidays

 

🔐 How We Use Contact Information

Any personal details you provide when contacting us (name, email, phone number, etc.) will only be used to:

  • Respond to your enquiry

  • Process orders or returns

  • Provide customer support

  • Improve your experience with our store

We never sell or share your contact details with third parties for marketing purposes without your explicit consent. See our Privacy Policy for full details.

 

🧾 Order & Account Questions

If you're reaching out about an order, please include:

  • Your order number

  • The email used at checkout

  • A quick summary of your question or concern